As part of the Green-log innovation project, Mosaic Factor developed BYOD (Bring Your Own Device): a smart mobile application designed to empower couriers with real-time connectivity, operational visibility, and seamless parcel management using their own devices.
The BYOD app transforms everyday courier operations into a fully connected, data-driven workflow. From parcel validation to proof of delivery and disruption reporting, every action is securely recorded and transmitted to the central platform, ensuring logistics providers remain fully informed.
When a courier logs in, the application automatically adapts to the configuration of the specific Living Lab deployment. The available features and workflows depend on the operational model of each environment. The BYOD app is designed to support different city deployments with tailored configurations without requiring changes to the core application.
In the Athens Living Lab, for example, couriers can operate through either Parcels or Stops within the main menu. This flexibility allows the same application to support multiple logistics scenarios without altering the core system.
Parcel function
In the Parcel function, couriers add parcels by scanning QR codes or by manually entering parcel IDs. For greater efficiency, multiple parcels can be selected at once by scanning code sets or entering a set ID for batch processing.
Once validated, parcels appear in the current working list, confirming that they are correctly linked to the courier. They remain visible until delivery completion or manual removal or once the delivery is confirmed in the system. A refresh option allows the courier to retrieve the most up-to-date parcel information at any time.
Selecting a parcel provides access to essential delivery data, including its identification number, status, delivery address, expected delivery date, weight, service type, and associated round. During the delivery process, couriers can register events and update parcel quality directly within the app.
For proof of delivery, a single parcel is selected, and the receiver signs directly on the device. The signature is securely recorded and immediately reported, ensuring reliable confirmation of delivery and traceability.
Stop function
Through the main menu, couriers can switch to the Stop function, which provides a structured overview of planned stops and related parcel information grouped by delivery location. Stops can be visualised on an interactive map, offering clear route visibility and improved situational awareness through real-time geolocation.
Selecting a stop reveals the parcels assigned to that location, allowing couriers to manage grouped deliveries efficiently. If a disruption occurs, the courier can report it directly within the app by selecting the disruption type, adding comments, and automatically sharing their position. This real-time communication supports immediate operational adjustments and proactive issue management.
BYOD impact
The Green-Log BYOD tool ensures that every action, from parcel validation to signature capture and disruption reporting, is securely transmitted to logistics operators. This continuous flow of information enhances:
- Transparency
- Improves coordination
- Supports data-driven decision-making
By combining flexibility, live operational visibility, and secure reporting, BYOD strengthens last-mile delivery efficiency while contributing to more sustainable and optimised urban logistics operations across different city environments.
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